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Journal of Finance & Economics Research - Volume 9, Issue 1 2024
By Maria Waki, Imtiaz Arif, Lubna Khan, Faiza Khan
10.20547/jfer2409101
Keywords: Credit cards use, religiosity, debt-trap, convenience, SOR model, post-adoption response.
The present study fills the gap by investigating the post-adoption behavior of credit card users and it also explains the role of religiosity in the use of credit cards. A quantitative research approach was used. By using non-random sampling, a total of 385 data was gathered from the credit card holders worldwide. PLS-SEM techniques was used to estimate the model. Results show that secure transactions and rewards are two important determinants that increase the use of credit cards. Whereas, social influence is not a significant factor that influence credit card users. In addition, it is revealed that credit card is perceived as a convenient not a debt-trap. Moreover, it is also found that religiosity does not influence credit card holders. Thus, these findings have drawn policy implications for the banks regulating around the world. It is suggested to design some prudential policies to ensure secure transactions of credit card holders. This study contributes to the extended literature by adding the post-adoption response in the existing stimulus-organism-response theory.
Submission Date: 29 Aug, 2023 Reviews Completed: 22 Nov, 2023Acceptance Date: 30 Nov, 2023 Publication Date: 16 Dec, 2023